Inflation down, interest rates stay; business hopes grow

Mark Carney, Governor of the Bank of England, brought some sunshine into lives across the United Kingdom with news of the economy’s growth, lower inflation and declining unemployment.

Downsides to this news — and we have to consider them — is that growth, lower inflation and rising employment should herald a change to the very low interest rates that have helped to mitigate against inflationary pressures that we’ve had over the last few years.

The question I’m interested in is — on behalf of all businesses here in Hertfordshire — when will the Bank of England raise the interest rate? The Governor was clear that the Bank will consider a rise when unemployment falls to 7 per cent. When’s that likely to be? There is some speculation that this will be mid 2015, but perhaps a more realistic expectation will be end 2016.

There is so much riding on rising interest rates, available cash for investment, current productivity levels and household cash for spending in the economy.

What will this mean for local businesses? In a Bank of England briefing to East of England businesses a few days ago, its East of England agent, Phil Eckersley, pointed out that the lending to SMEs was contracting at a faster rate than previously; a concern for the Bank. For smaller businesses however, there has been slightly cheaper financing; credit costs have improved for them.

Business investment and intentions are showing signs of improving. Our export prospects look quite good, despite a recent dip. But we’re still not exporting our way out. What could damage our export prospects is the strengthening of the Stirling on world money markets.

New employment growth is easing back; businesses are beginning to mop up capacity to improve productivity. Companies are expecting output to increase and demand for employment to outstrip jobs. Hopefully this will be a short-lived trend, particularly here in Hertfordshire.

Wages have seen no real change. Private sector earnings are subdued; bonuses are lower too. Prices are likely to rise, but this won’t affect wages.

We are consuming more than we’re earning. This means we’re saving less, which itself means we are feeling much more confident about the future. One indicator of this is the strengthening new car market; we’re rewarding ourselves now.

For household borrowings, which affect money flow into the local economy, there have been some cheap deals on personal loan rates. Housing affordability is a key factor, and while there has been rumour of a housing market bubble in response to Help to Buy initiatives, it is thought that this is highly unlikely; although hotspot overheating might occur in one or two places, such as London.

Britain might be an island, but we’re not immune to less positive recovery headwinds from other continents. Here in Hertfordshire, we must actively encourage micro business ambition, help SMEs where we can pursue finance options such as capital grants and to recruit from the local labour pool, and constantly find ways to create jobs for school leavers.

Exporting is good for Hertfordshire!

Whilst the UK economy is facing challenges at home and aboard the service sector will be the main driver of Britain’s recovery, whilst the manufacturing sector continues to struggle. However as many firms have maintained their skill base and with further support during the recovery, particularly for exporters, the manufacturing sector will gradually continue to rise.


However findings from BCC’s recent skills gap report, cited that gaps around knowing how to take a product to market is holding back potential exporters.

We believe commercial export skills should be central to business education, and help guide entrepreneurs through essential areas of managing finances, cross border supply chains, understanding legal and bureaucratic requirements. The survey also found language skills will be critical to the success of exporters, and currently very few speak the language of their buyer sufficient to do a deal.

Whilst French remains the most commonly spoken language, of 5000 businesses interviewed only 5% had technical French language skills. As the UK continues to drive up exports, and reduce the balance of payments deficit, this is going to be more of a problem. In faster growing markets such as China and Russia, 95% of businesses have no skills in these languages, and yet according to an IMF forecast China will grow by an estimated 7.75% and Russia by 3.4% (IMF)

There is a real need to heighten the importance of languages in the curriculum and skills agenda, and create the next generation of business leaders to be born global, and for businesses to have more incentives to train staff in languages relevant for their International trade.

The Chamber movement has been going for over 200 years, providing businesses with practical support, access to knowledge, skills and encouraging exports through our export seminars, workshops and export documentation and translations services.

For help and advice on export seminars, Country awareness and export documentation please email export@hertschamber.com

You have to be in it to win it!

With just over a week to go until the deadline for our 2013 Inspiring Hertfordshire awards, we are getting very excited about discovering some new centres of business excellence, outstanding individuals and showcasing some amazing talent in the County!

For some experienced award winners, it isn’t just about delegating the task of completing of a form, and hope and see, it’s part of a strategic journey to showcase the organisation as an excellent employer, and or outstanding company to do business with, or to gain recognition for outstanding performance and achievement. This not only gains a huge amount of publicity, leading to new business opportunities but also plays a significant role in attracting the cream of talent, and boost confidence and morale internally. For SME’s that may find they really haven’t got the time, we learnt from finalists last year in the same position who claimed by investing time into the business, to analyse where it had come from, what it had achieved this year, and more importantly the vision for the future, was worth every penny in time.

What was evident was the consistent approach across all the finalists and winners in how outwardly facing they were in the local community, with board level commitment to engaging with the local community, building local relationships with schools, and local charities, and embedding a culture that fosters supporting local prosperity. Whatever category the finalists and winners entered there was a clear vision for growth in this area, they weren’t merely reacting to local opportunities but had a clear business plan and strategic objectives for raising customer excellence, or growing International trade , and even a KPI for winning awards.

If you haven’t yet downloaded your entry form, there’s still time, www.hertschamber.com and we are delighted to have the support from leading businesses across the county as 2013 sponsors and judges;

Server Choice, Smart source, Ashridge, Goldsmith Centre, Breeze and Wyle’s UH , Exemplas, Simply health, Aldwyk Housing, and Cllr Sharon Taylor, Locality budget and Stevenage Borough Council, and Dacorum ‘Look No Further’ sponsoring our new Tourism Award.

I hope 2013 will be an Inspirational year for Hertfordshire businesses and hope we will have the opportunity to showcase many of you at our awards dinner on the 16th May, at Porsche Hatfield, and wish you further success in the Comets’ own Hertfordshire Business Awards launched later this year.

The Government didnt cause the current problems but as they are in the driving seat they need to do something about it...

As yet more statistics hit the street proclaiming further economic gloom and doom some of us, me included, are inclined to scratch around for straws of comfort rather than to simply accept the implications of the evidence that some would say is staring us in the face. Burying our heads in the sand? Maybe, but on the other hand what’s to be gained from burying our heads in our hands? In any case, is relying upon these traditional indicators of financial health helpful?


In recent years, largely as a result of incredible technological changes, the world has moved on at a pace that few would have thought possible ten years ago. It was only 15 years or so ago that email was regarded with suspicion, that websites were rare in the extreme and that social media was not even a twinkle in some ‘techies’ eye. As the use of technology has become more widespread customer practice and demand has changed dramatically.

Was it only a few years ago that people maintained that internet sales wouldn’t take off claiming that before purchasing buyers would need to be able to touch and feel whatever it was they were buying. Nowadays we can reflect, not only upon how wrong they were, but also upon the wider impact of the online revolution. One could write volumes on the subject; demands for greater convenience, lower prices, that most white goods are now regarded as being disposable to name only a few of the outcomes.

Simultaneously attitudes have changed in other areas. Remember the heady days when our houses earned more than we did and, for those who had any, cash deposited in the bank grew in value with little or no effort. Those were the days when, if servicing debt became difficult, we just borrowed more; happy days, when water was cheaper than milk and diesel was cheaper than petrol. Weren’t those the days too when the experts decided that it would be more cost effective to send manufacturing processes to parts of the world where they could be carried out more cheaply while we would thrive on ‘high value’ processes alone.. What crazy times they were.

My point? Well we can bemoan rises in public borrowing, widening of the balance of payments, reduced standards in education, the wrong type of leaves on the line, and any other thing that takes your fancy, but the fact is that, unless somebody is prepared to do something as a result, such indicators are of little more than academic interest. In any case, given the way the world has changed in recent years, I would question whether the traditional indicators are as pertinent as they were in the past. The one thing I am sure of is that the time for simply sitting with our heads in our hands has long passed we need action, energy and direction leading to growth in the economy. This government didn’t cause the current problems but as they are in the driving seat they need to get on and do something about it.

The 2012 Olympics has proved that we really are ‘Great’ Britain; what we need now is to act as though we really believe it

That we live in an age of innovation is surely beyond doubt but whether we have a sense of the importance of our nations contribution or whether we have successfully adapted to the changes that have resulted, is debatable. In the politically correct world in which we live it has become unfashionable to shout about our strengths but the truth is we have a history of leading the world and, contrary to the opinion of some, we still do play a leading role.


Those of us that are of a certain age will have been brought up to regard the Industrial Revolution, which spanned the eighteenth and nineteenth centuries, as the defining period in the development of our modern world economy and whilst people today will, rightly, point to the fact that their peers have taken the technologies of that age to higher, and previously unimaginable, new levels it was the great British engineers of the time such as Brunel, Faraday, Babbage and Stephenson, and the visionary entrepreneurs that supported them, who led the way. Others have learnt to develop their work but it is they who laid the foundations that underpin much of that which we take for granted today.

Future generations brought up on the achievements of the likes of Zuckerberg, Gates and Jobs will probably claim that it is their achievements which are of greater importance, conveniently overlooking the fact that without the invention of the British Tim Berners Lee their products would simply not have existed, .

Actually the debate as to who is the most important, whilst interesting, is arguably fairly pointless as it ignores the fact that a great many people and organisations, working in fields such as medicine, aeronautics, electronics, bio and life sciences across the globe, have made sensational contributions to our modern world. My point is that we often forget that we are a creative nation that has much to offer, a nation that should be enormously proud of its achievements. I strongly believe that if we were to spend more time focusing on the positive we would be more likely to be successful than if, as a nation, we continue to focus on our default position of leaning toward the negative.

Clearly we face challenges, the rest of the world does too, but there is evidence to suggest that we have struggled more than most to come to terms with the demands of such a rapidly changing world. Recognition of the issues is an important starting point. Gaining an understanding of the impact is essential and a good deal more productive than navel gazing. As soon as we have recognised, and fully understood all the implications, the sooner we will be better equipped to react to the resultant range of complex issues that need addressing.

One only needs to consider the future skills people will require to understand just how complex the issues are. Arguably the range of skills required to sustain the Industrial Revolution of the 18th and 19th centuries were, except at the highest level of management, limited and that essentially all that was required were large numbers of people capable of repeating a limited number of easily taught skills, as a consequence, the need to educate or develop a skilled workforce was not the important priority it is today; neither were numerous social considerations that we now regard to be our basic human right.

Nobody can imagine that for a well developed nation adapting to all this change will be straightforward. Indeed, the period following the Industrial Revolution was strewn with political mistakes that had an adverse social and economic impact on a vast number of people and they had none of the challenges presented by a modern democracy. With goodwill and a positive approach we will overcome these challenges.

The 2012 Olympics has proved conclusively that we really are ‘Great’ Britain; what we need now is to act as though we really believe it. We must set aside our faux modesty and our inclination as a nation to talk ourselves down and move forward in a positive fashion. We have much to be proud of, the self flagellation must stop, we need to begin acting as though we really do believe it. After all, we can’t blame the rest of world for not treating us seriously if we fail to do so ourselves.

Blame can wait... what we need are solutions that work.

If one were to listen to the Banks you would be hard pressed to understand why so many businesses are complaining about their reluctance to support them and, that if they do, are only willing to do so on the most penal terms. ‘We have money and we want to lend’ is the oft repeated dictum but the reality on the ground seems to be very different.
In today’s reality those deemed to be worthy of support either don’t need it or, as is the case with a growing number of businesses, don’t want it. On the other hand those who do require their support are disqualified simply because they do. Lewis Carroll would have been proud of the situation we have created and would, perhaps, have nominated the Queen of Hearts as the next Governor of the Bank of England.

In today’s world the first thing one seems to be required to do is to determine ‘who is to blame’. The Banks for creating the mess in the first place? Is it the government for lacking in leadership? Is it the economic incompetence of the previous government? Perhaps, it is The Bank of England and the regulatory authorities? The press and a variety of economic commentators for persistently, and consistently, undermining confidence? Possibly, even, the reluctance of businesses that can invest in the future simply stockpiling cash while they sit on their hands waiting for someone else to blink? I think I can save a great deal of time, to a lesser or greater extent it is all these although, actually, blame can wait. What we need are solutions that work.

Given the recent banking crisis few, if any, would argue for an unregulated orgy of lending but what is required is a source of lending that can be accessed by growing small and medium sized business that doesn’t attract penal rates of interest or the need to put forward their ‘first born’ by way of guarantee. We also need a process in which decision making is transparent, fair and timely. Too many businesses are being required to go through opaque drawn out processes costing them time and money before being told that they have been successful, or worse, unsuccessful.

Whilst I do not share the more extreme views of the ‘doom and gloom brigade’ I strongly believe that the economy needs an injection of growth. There are a number of measures that can be taken but one must be to deliver more financial support for small and medium sized businesses. Delivered with care encouraging sensible lending to this sector will enable it to flourish whilst simultaneously delivering the economic growth we need. The government, the regulators and the banks were quick enough to get round the table when the latter needed support it is about time they sat down and sorted things for the rest of us.

Business people ask for little other than to be able to operate on ‘a level playing field’

Over the years I have noticed an increase in the impact of holidays, sporting events and other national celebrations on doing business in the UK. Come Easter it seems as though someone has fired a gun and then, as a nation, we metaphorically prepare to pack our buckets and spades. This year, though, we are experiencing the phenomena ‘with bells on’. An additional bank holiday, the Euros, the Olympics followed by the Paralympics added to the usual menu of Wimbledon, the ever growing number of cricket matches and so on.


What the impact of all this is depends very largely upon who you ask. The more optimistic will argue that all this activity encourages people to stay at home and spend their money here rather than on one of the Costas or some Greek Island. At the other extreme those with a somewhat curmudgeonly disposition might argue that all this jollity is more likely to result in hell and damnation raining down upon us all. If you work for Transport for London I guess it’s an opportunity to threaten strike action unless their employer’s handover payments additional to already agreed overtime rates.

For most employers the only choice is to manage the impact as best they can within the confines of the already penal legislation governing employment. No one seems to be too concerned as to how all this affects them and now, joy of joys, we find that they are also required to compensate staff struck down by disease or injury, whatever the cause, whilst they are on holiday. Goodness knows what those dear people in Brussels will think up next.

Actually I enjoy all these supporting occasions as much as the next man, and it was a delight to take part in the Diamond Jubilee celebrations, but I do strongly believe that we need to consider the impact of all this on small businesses in particular. Business people, and I don’t mean the greedy few that are regularly featured by the national press as being representative of the business community, ask for little other than to be able to operate on ‘a level playing field’.

Our competitors in other parts of the world look upon our employment laws with incredulity, the Americans simply do not comprehend how businesses on ‘this side of the pond’ can afford to allow such generous holiday entitlements. Nonetheless I am not arguing that entitlements be reduced, just that the employers obligation to compensate staff for being sick whilst on holiday be wiped from the legislation. It is, frankly, nonsense.

Hertfordshire has an enormous number of great businesses and community leaders who make a formidable team

On very rare occasions a plan comes together providing results which are way beyond one’s expectations, our ‘Inspiring Hertfordshire’ awards evening was just one such occasion. Not simply a ‘sold out’ event at a great venue, or a get together of friends and colleagues, it was so much more; it was to my mind an outstanding evening that will live in the memory for some time to come. Sure it was a great spectacle and everything you would want an event to be but, the real ‘icing on the cake, was that it was an evening spent amongst many truly inspirational business people and community leaders all of whom had contributed so much to the fabric of the county.


Naturally those who won awards were ecstatic but the atmosphere was really generated by the generosity of spirit of those other finalists who, despite their disappointment, joined in the celebration. It was they who embodied all that is good about living and working in Hertfordshire. Personally I wish we could have shortlisted all the entrants but sadly the venue was simply not big enough.

In praising all those who entered the awards I must not forget our wonderful sponsors. If a better group of people to work with exists I am yet to meet them. To put on an event of this nature and complexity and involving significant costs always causes concerns. Will we attract enough entrants? Will the entrants be of sufficient quality? Will it be a financial disaster?

As pointed out above the numbers and quality of the entrants was everything, and more, than we hoped. Awards are generally judged by the quality of the winners, for me the ‘Inspiring Hertfordshire’ awards should be judged on the quality of the entries that did not reach the shortlists. I imagine many of them will be wondering what they have to do to get the recognition they truly deserve.

As for concerns about the financial performance of the event they were soon dissipated by our remarkable sponsors and patrons. From day one they were on side supportive and helpful beyond words, my heartfelt thanks to them all. Porsche Hatfield who supplied the venue could not have been more accommodating and, as you might expect from such a marque, demonstrated professionalism of the highest order. Our headline sponsors, Exemplas and the University of Hertfordshire showed no hesitation in demonstrating their support which brought not only reputational benefits but also much reduced our other concerns.

Attracting a number of other high profile sponsors from the Hertfordshire business world: Johnson Matthey, Tesco, Kiss Communications, Simplyhealth, Veolia Water, Ashridge Business School, Breeze & Wyles Solicitors LLP, Pearldrop Video Productions, Guinea Fowl Creative, and Accounting Academy Partnership; not only enabled us to produce an event of outstanding quality but also contributed enormously towards attracting a high quality field. Of course the awards were not just about business they also sought to recognise some of the great work being done by social enterprises and community leaders.

My special thanks to County Councillor and Leader of Stevenage Borough Council, Sharon Taylor, whose sponsorship through her locality budget not only provided tangible support but also contributed to the overall aims of the ‘Inspiring Hertfordshire’ campaign and will I am sure provide encouragement to all those who selflessly support important causes in the county.

Before finishing it would be totally remiss of me if I were to forget the professional contribution of Pump House Productions, Richmond Caterers and, of course, the excellent Steve Folland from Jack FM. Their cooperative professionalism in working with the Chamber’s staff, especially Jill Coggins and Jodie Reid, was absolutely key to the success of the evening.

Should anyone think that I have written this simply to crow about a great success they would be wrong, my purpose is to demonstrate that despite the constant output from various doom merchants Hertfordshire has an enormous number of great businesses and community leaders whose combined parts make a formidable team. My thanks to all who were involved but particularly to all those who entered I hope we will see you all at ‘Inspiring Hertfordshire 2013’.

Oh, and to all those who still think I am crowing, OK I confess, but I truly am extremely proud to be associated with all those concerned.

There are times in history that call for great leadership. I would suggest that now is one of them

In challenging times when our focus should be on key issues it is depressing to see that nationally, our so called leaders, consider that reflecting upon who ate what, where and with whom carries greater importance than encouraging growth in our economy. There are times in history that call for great leadership I would suggest that now is one of them. We do not need a great debate on hot pies, queues at petrol stations and the usual party political tit for tat. It is time that national leaders of all parties started to ‘man up’ and begin doing what is best for the country.


That times are difficult is beyond dispute but thankfully, despite the seemingly endless shenanigans of the Westminster village, many businesses continue to display admirable levels of resilience and are ‘turning the corner’. It is a great shame that they are not receiving the support they need to fully capitalise on their efforts. I am not talking about handouts, I know there is very little public money available, what we need is a range of clear strategies focused on encouraging a competitive business environment. In any event spending vast sums of public money rarely has a long term effect, one has only to go back to Tony Blair’s ‘education, education, education’ response when asked about his main priorities. Businesses were complaining of difficulties in recruiting skilled staff then and, 15 years and billions of pounds later, it still has difficulty recruiting people with appropriate skills.

Leadership requires conviction and an ability to overcome difficult challenges. Arguably our lack of leadership is illustrated in our inability to overcome what might be described as the ‘too difficult’ strategy issues, take for the example of a lack of an aviation policy. I recognise that this is a controversial issue but, if we are to remain a major trading nation, we must be able, conveniently, to visit our trading partners in other parts of the world. We also need them to visit us. In the past forty years, while many of our competitors have moved forward with numerous major developments, we have built a couple of terminal buildings and increased landing fees making us one of the most expensive places on earth for business people to visit.

Whether it be resolving issues concerning skills, international travel, roads, railways, housing, high speed broadband or a plethora of other infrastructure issues it seems that we have become followers not leaders. We have become bickerers and point makers more interested in promoting narrow vested interests and proving points rather than achieving things. Perhaps, the recently introduced planning regulations will improve the situation, we shall see.

There are numerous other ‘too difficult issues’ many of which are exacerbated by the speed of change in our modern world, they nonetheless must be addressed if we are to maintain our position as a leading trading nation. To paraphrase Einstein it is a sign of insanity to keep doing things the same way expecting a different outcomes, had he been alive today he might well have warned about the dangers of pursuing similar strategies whilst the environment is changing around you.

What might be seen as political rough and tumble in Westminster amongst the national press has consequences elsewhere. I am frankly not concerned about the dietary whims of David Cameron, Ed Milliband and their dinner guests, I am even less interested in their ongoing games. We have overcome a number of challenges in recent years but there will inevitably be more to follow. We do not have time to mess about, we need to address important issues not waste time satisfying the self indulgent mores of the Westminster Village. It needs to change the way it does business, and fast.

We have applauded the first two ‘Osborne’ Budgets but on this occasion our verdict is ‘must do better’

As yet another Budget comes and goes I am keenly aware that the rhetoric surrounding it has changed little over the years. Those on the same political side as the Chancellor pick out the bits they like and herald the whole thing as though he had produced the elixir of life, those from the opposition pick out the bits they don’t like and accuse him of being something akin to the devil incarnate. Neither approach does them any credit nor does it do us mere mortals any particular service.


In my view this year’s budget was not too different from the majority I have listened to over the last twenty or thirty years, good in parts not so good in others, from my perspective it neither got the blood racing nor did it make it boil. Of course the reduction in Corporation tax is welcome as is the support for companies engaging in research and development but the failure to retract plans to increase fuel duty and business rates was disappointing. Despite claims to the contrary this was not a budget to inspire growth, it was neutral at best.

Whilst some Hertfordshire businesses are starting to see ‘light at the end of the tunnel’ times remain tough. These, previously announced increases will only hinder hard pressed business people in their efforts to grow profits and in so doing to provide the platform that will create much needed jobs. Arguably this government has done much to stabilise the economy following years of profligacy by its predecessor but much more needs to be done.

Whilst applauding the Chancellor for ‘steadying the ship’ one is, nonetheless, entitled to ask “what next”. Once stability has been achieved we have to plan for growth. As any experienced business person will tell you standing still is rarely an option. There is much to be done and I certainly recognise that the challenges are complex but, loading additional cost burden on thousands of small businesses is not the answer. Certainly the reduction in Corporation Tax will help some but it won’t make up for the additional property costs (including rent) or the burgeoning increases in fuel costs. Added to the additional National Insurance costs landed on business during the last throes of the previous government it requires, if anything, genuine reductions in the cost of doing business.

The British Chambers of Commerce recently launched its ‘Business is good for Britain’ campaign it might have used the word ‘essential’. Whichever way one cuts it when it comes to wealth and job creation business is ‘the only game in town’. Hertfordshire businesses in particular have demonstrated extremely high levels of resilience in the face of rising costs and increased global competition. Given a supportive environment Hertfordshire businesses will begin to take up the slack in the jobs market but they cannot do so if they are continually put under pressure by the effects of indirect taxation. We have applauded the first two ‘Osborne’ Budgets but on this occasion our verdict is ‘must do better’.

We have some wonderful High Streets which we need to support - We all have a part to play!

Reports from eminent sources proffering views about what ails our High Streets and which ones have the most vacant premises have been abundant recently, but few have done more than regurgitate the same old issues. Most have been met with the usual hand wringing, finger pointing and the accompanying blame games that are played out in response to such reports. With perhaps the exception of the Mary Portas report, few if any have provided solutions. So what’s to be done?


No one in their right mind would profess to have all the answers to such a complex issue and in a short article I am certainly unable to provide more than a few pointers to gently stir the debate. However, it seems to me that to succeed in developing successful, financially sustainable High Streets one has to presuppose that we all, retailers, central government, local authorities and the local community alike, do not merely want our High Streets to be successful but are also prepared to play their part. Without their explicit and active support no improvement will be achieved. Each and every party has to play its part and be willing to do what it takes.

Central Government could start by increasing business rate relief for smaller retailers and by encouraging local authorities to introduce local retail plans. Local Authorities might look at introducing ‘managed retail space’ at low ‘easy in easy out’ rents; something that might also have some impact on the unsustainable rent increases many small retailers seem to be facing; and, above all, review what they can do to improve the ‘shopping experience’ of customers. In the longer term they must also develop imaginative local retail plans that go way beyond maintaining the status quo and which include a thorough review of parking policies. Simply putting saving our High Streets in ‘the too difficult tray’ and forgetting about them is not an option.

High Streets need to be attractive, vibrant places they are also, like any other business areas, subject to changing trends and practices; this reality has to be reflected in any planning, it also needs to be accepted by retailers and other interested stakeholders. Today’s customer demands, convenience, quality and high service levels, all at the right price, it is essential that this is recognised by all concerned. Today’s customer has more choice than at any time in our history as time goes by the changes brought about by the ‘internet age’ will not diminish.

So to the other important player the local community or, if you prefer, the customers, what is their role in all this. Arguably, they are simply there to be served according to their needs and I for one would defend to the death their right to choose but, ultimately, without their patronage our High Streets are not sustainable. To coin a phrase they need to ‘use them or lose them’.

We have some wonderful High Streets which, if my supposition is correct we would all like to see maintained and sustained. Collectively we need to support them, we all have a part to play.

Hertfordshire is Inspiring!

One of the great things about living and working in Hertfordshire is that you don’t have to look too far to find examples of innovation that have impacted on the way we live today. People living and working here have been leading the way for years and, as a result of their efforts, an enormous number of ideas and inventions that influence our lives on a daily basis where created and developed here.


Imagine, if you will, not having access to mass produced paper, the modern film industry or a host of life saving drugs. No pun intended but where would we be without satellite navigation and its myriad of applications and, goodness knows, how we would survive in the modern world without mobile phone technology? The list of life changing developments emanating from Hertfordshire over the passage of time has been truly staggering and, no doubt, I will admonished for failing to highlight a host of other notable achievements that grew from the labours of people who chose this county as a base for growing their ideas.

Our record of innovation is not confined to the past, one of the great joys of my job is the fact that it enables me to visit businesses in all parts of the county that continue to keep us in the vanguard. I am constantly amazed at the ingenuity and originality that is demonstrated by Hertfordshire businesses whether in the production of innovative products or simply finding a new and better way of executing familiar processes.

The county’s achievements are not confined to high tech development either, it has been home to a legion of people who have simply been inspirational through their artistic, political and sporting endeavours; Gordon Craig was born here, Clement Atlee was educated here, and Sam Ryder introduced The Ryder Cup which was first competed for in St Albans. Today’s list of the sporting and artistic greats who have lived or been educated here is enormous; Ian Poulter, Lewis Hamilton; Jack Wilshere, Alan Ayckbourn, Michael Morpurgo, to name but a few.

Of course the real inspiration comes from the army of unnamed individuals, the great managers, engineers, hoteliers, inventors, salesman, designers, educators, strategists, caretakers, business people, employers and employees of all shapes and sizes. I am sure I have missed someone but I hope you understand what I mean. Regardless of what we see and read in the national press or hear from the legion of so-called experts about the trials and tribulations of the economy Hertfordshire is a great success story and it is very well placed to continue to be so in the future.

In short, at a time when we could all do with a little injection of inspiration, we can reasonably claim that we are surrounded by it. People in this county have been engaging in inspiring activities for hundreds of years. People in this county are still engaging in inspirational activities. At a time when we are subjected to so much negativity from people who are more conditioned to highlighting problems than being part of the solution it is about time we plugged into the positivity emanating from them.

In 2012 the Hertfordshire Chamber of Commerce & Industry will be promoting ‘Inspiring Hertfordshire’ a campaign to focus on what is positive in the county; we want to use it to inspire young and old; and, we want to use it to support businesses in the county in their efforts to lead us out of the current economic environment. We will highlight modern day business, educational and community achievements through an awards programme; we will continuously promote inspirational and innovative deeds and, working with like minded partners, we will continue our ongoing objective to play our part in making Hertfordshire a great place to do business.

Businesses are the wealth creators and should be respected as such

Ed Milliband in his speech to the Labour Party Conference spoke of ‘good’ and ‘bad’ companies apparently judging them on whether they were community minded or not. It reminded me of a question I am often asked ‘why don’t businesses contribute more’. My stock answer? ‘What, apart from providing over 300,000 jobs in the county, paying many tens of millions of pounds in business rates and taxes not to mention the support that many give to local charities, schools, etc.’ I could add that without the many successful businesses we have in this country people would not be able to pay their mortgages, nobody would meet the cost of health care and the transport system would grind to a halt. I could have course say a great deal more but usually by that point I have become more than a little ‘tetchy’ and further comment might become somewhat less measured in tone and content.

Whether Mr Milliband and his friends like it or not businesses are the wealth creators and should be respected as such. Certainly if you dig very deep you will find some that fall short of the high standards most of us set but, frankly, however you legislate you will have little impact on them. As I have said many times in this column the country needs business men and women many of whom are prepared to risk their homes, reputation and a great deal more to build and grow the organisations that are essential to the wellbeing of us all. It should also be said that by and large these businesses are created at no expense to the Government and if the people that have invested in them reap rich rewards good luck to them, sadly of course many do not.

What we need from politicians is not the all too frequent gibes but their genuine, well considered support by creating an economic environment that enables us all to prosper. Regardless of whom it might be, or what party they represent, it is my view that we are all more than a little tired of their posturing and apparent unwillingness to stick their heads over the parapet in an effort to find solutions to what currently ails us all. I think it was Tony Blair that commented that unless politicians are in government there is little they can do which may be true but, surely, a politician without conviction is even less use whether in government or not.

All this is important because currently politicians seem to focus more effort on attaching blame and opprobrium to their opponents than they do on finding solutions. Frankly I do not care who said what to whom or who is to blame for the situation we find ourselves in, I want to know who is going to come up with the solutions that are required to move us forward. I recognise that not all suggestions will work but the inert nature of the current debate is not going to get us anywhere either.

If they are struggling for ideas how about extending the NI holiday for start-ups to cover places like Hertfordshire, it might just increase the number of jobs available and result in even more in taxation. How about speeding up the planning system, there has been much talk on this subject but I remain to be convinced that the proposals currently being discussed will make much difference.

Perhaps, all the new employment legislation that is in the pipe line could be consigned to ‘the long grass’. I feel sure that with a little thought a great many more ideas could be brought forward without undermining government spending plans and, more importantly, that just might restore confidence in both our economy and our politicians. Oh and by the way Mr Milliband, I work on the presumption that all businesses are good businesses unless and until they are proved to be otherwise.